Consumer law: UK retailer threatens legal action over consoles

Consumer law: UK retailer threatens legal action over consoles

Online retailer Zavvi has risked the ire of of its customers in the run up to Christmas by threatening to sue one who erroneously received a Playstation Vita, and is now refusing to return the item, reports

Zavvi are believed to have threatened at least one customer with legal action after accidentally sending them a Playstation Vita console, worth around £140.

The mistake is understood to have occurred when customers pre-ordered a newly released game, Tearaway, back in November.

They were amazed when the item arrived to find that in addition to the £20 computer game, Zavvi had accidentally included the Vita console itself in the same bundle.

After realising their error, the customer service team at Zavvi contacted all those who had received a console, to request that it be returned to them. It is understood that whilst some had complied with the request, at least one customer was subsequently threatened with legal action.

In a letter headed ‘Final Notice’, Zavvi wrote: “We have contacted you on numerous occasions to give you the opportunity to return the item to us (at our cost and no inconvenience to yourself), but to date you have refused to do so.”

“If you fail to contact us by 5pm on December 10 to arrange for a convenient time for the Vita to be collected, we reserve the right to enforce any, or all legal remedies available to us,” it concluded.

The story comes the day after retailer CeX offered a free console to a consumer who was duped by an advert online selling a ‘photo’ of a new XBox One console.

The customer, Peter Clatworthy, paid £450, expecting to receive the console itself, and instead, as the advert suggested, he was sent a photograph of it in the post.

After highlighting the story to the local media, Mr Clatworthy drew the attention of CeX, who offered him a free console for his 4-year-old son.

Mr Clatworthy later received a full refund from the hoaxer who sold him the photograph of the console, and the site the transaction took place upon, eBay, confirmed that the hoaxer had been banned from their website in future.

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