The Legal Services Board (LSB) has called for sweeping regulation of the will-writing industry after finding systematic problems with the services offered by solicitors and other providers.
The LSB oversees the regulation of lawyers across England and Wales. It was commenting after investigation by the Legal Services Consumer Panel.
The investigation found that the service delivered by firms in the sector was systematically poor, sloppy and dogged by simple procedural errors. In the worst cases customers were subjected to unfair and pushy sales tactics, and in a few instances customers were actually stolen from.